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You can change or cancel your order at any stage online prior to the checkout process. If the order has already been sent to our sales office you will need to contact us on 01953 668188 immediately. The sooner you inform us of your changes, the faster we can correct this for you without incurring any delay to your order. Cancellations after delivery have taken place will incur a handling charge (please refer to our Terms & Conditions).
Returned or Damaged Goods
We make every effort to ensure your goods arrive with you in perfect condition. However, if any of your goods are damaged on arrival or they are incorrect please contact us immediately to advise the correct returns procedure. If the goods are damaged on arrival, we advise you to refuse delivery or sign as 'Damaged' on the delivery note. Please contact us within 24 hours (maximum 3 working days) so that we can get a replacement sent out or a refund processed. This does not affect your statutory rights.
In the case of goods that have been incorrectly ordered by yourselves, please call to discuss. Any goods which have been ordered as bespoke may not be able to be refunded or changed. Each request will be dealt with on an individual basis as many items are manufactured to order. Any goods accepted for return will be subject to a handling charge and should be returned in their original packaging and in perfect condition. See full Terms & Conditions for details.
If the goods ordered have not arrived on the date quoted on your acknowledgment 'Delivery by…' date, please contact our sales team immediately by e-mail or telephone (see Contact Us) and we will investigate any reasons for the delay. During our busy periods throughout the year, the lead times can be extended (sometimes without us knowing). We do try to let you know as soon as we know and if you're ever unsure then please ask and we will confirm where we can.